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What is Waitrose Entertaining?

What is Waitrose Entertaining?-
Waitrose Entertaining is a made-to-order food service with a selection of more than 250 carefully chosen products, including an exciting range of hand-decorated, personalised cakes. Whether you're ordering for Christmas, a children's birthday party or a gathering for friends, we have a range of delicious meal suggestions that will help you relax and enjoy the occasion.

It's so simple online, all you have to do is select a delivery or collection slot, select your products, and add the items to your basket. Your order will then be carefully prepared by our expert team and packaged so you can take it home easily or have it delivered directly to your door or a venue (if you add the details as a new delivery address and the postcode is covered by the service). Delivery is subject to a £60 minimum spend, no minimum spend applies to Waitrose Entertaining Collections.

All our Waitrose Entertaining products are freshly made-to-order to ensure the quality you know and expect from us, but this means we do require some notice and therefore we recommend placing your order in good time. The minimum number of days notice we require is shown by each item and varies depending on the type of product. Register or Login and check your postcode to see if we deliver in your area, or if you can collect from a local branch.

How early can I place my Waitrose Entertaining order?-
You can place your Waitrose Entertaining order in advance of the product notice period. This can be found online by clicking on the product name or picture. We regret that orders cannot be placed if the products selected are within their notice period ie. if you book a delivery for 3 days time you will not be able to order items which require 4 days notice.

Lead time/Notice Period-
All our Waitrose Entertaining products are freshly made-to-order to ensure the quality you know and expect from us, but this means we do require some notice and therefore we recommend placing your order in good time. The minimum number of days notice we require can be seen by clicking on the product picture or description. It varies depending on the type of product.

Can I change or cancel a Waitrose Entertaining order once I have placed it?-
You can cancel, add or remove items from an Entertaining order before your delivery/collection date. This can be done up until the minimum notice period is reached on the product/s in the order (explained below). To cancel or amend your order:
  • Login to waitrose.com
  • Click on the My Orders link at the top of the homepage.
  • Click the order and then click Edit.
  • Make change as required.
  • Checkout.
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What happens if a Waitrose Entertaining line I order is unavailable?-

In the unlikely event that a Waitrose Entertaining item is not available after you‘ve placed your order, we’ll contact you before your order is due to be delivered/collected. Your card will not be charged but you will have the opportunity to request an alternative product.

Are you able to customise the cakes in your Waitrose Entertaining range?-
You can add personalised messages to some cakes where stated, but other details (colour, size) cannot be customised.

What does 'not available' mean on a Waitrose Entertaining product in my order?-
This means the item is not available if you were to order it today but if you have previously ordered it, it will have been reserved.

Link to Waitrose Entertaining


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