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Receiving your grocery delivery

Who can accept my grocery delivery?
We deliver to anyone who is 18 and over. Where our drivers believe someone is underage, in accordance with Challenge 25 they will request to see a form of accepted ID before continuing with the delivery. If you have any queries then please contact our Customer Care Team for more details.

What if I'm not in when you deliver?
If no one is available to accept and sign for your delivery, a card will be left by our driver asking you to contact Waitrose Customer Care at your earliest convenience to arrange an alternative delivery time. If you fail to rearrange delivery, your order will be cancelled. Note: If you miss your delivery, we cannot guarantee that your shopping can be redelivered on the same day.

If we deliver outside of your specified delivery period and no one is available to accept the goods, a card will be left asking you to contact Waitrose Customer Care on 0800 188884. There will be no charge for the rearranged delivery.

Can you leave my delivery in the garage/porch/shed?
We are sorry but we cannot leave deliveries unattended.

Can I have my groceries delivered to an alternative address?
Yes. To add a new delivery address to your account:

1. Login to your account.
2. Click on My Addresses in the My Details section.
3. Click on the Add a new address button.
4. Type in a name for your new address Example: Peter’s flat
5. Type in the full UK postcode.
6. Select the address from the list that appears or enter the address manually.
7. Enter your name and phone number.
8. Click Save.

Tip: Your ‘default address’ is your regular delivery address, you can change it at any time by clicking Make this my default delivery address.
Remember to check your address details each time you shop if you want your shopping delivered to a different address.




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