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Welcome to Waitrose help and support
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Problem with any of your delivered grocery items?

We do our best to ensure our products are to the highest standard. If this isn’t the case, please take the product back to any branch with its original packaging and proof of purchase and we will resolve this for you.

Substituted Lines-
If we have substituted any items in your order that you are not satisfied with, our delivery driver will take them away when your delivery is made and ensure that your account is credited accordingly.
 
Flag a product quality issue to us-
Please click here and select the topics of Product Complaint, and Product Quality then Contact Us to generate a form that will be sent directly to our Customer Care team.
Alternatively, if you wish to contact our Customer Care team, our contact details can be found here.







 


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