Here to help

Welcome to Waitrose help and support
Use the search box or topic list to find the help you need
 

Please enter 3 characters or more before searching

 

Postal Marketing Vouchers like Just For You

How are these marketing vouchers tailored for me?
We aim through the myWaitrose card to tailor vouchers for items you’ve previously purchased when you’ve scanned your myWaitrose card.  
All past transactions are included so this may include a product you have only bought once.

I received a marketing voucher for a product that is not relevant to me
At this time, we are not able to hold specific information about diets or life choices. We do tailor our offers and vouchers to what we think you, and your household may like - you may perhaps have purchased something similar in the past or from a similar product range.

I never seem to receive these marketing vouchers or my neighbour received vouchers but I didn't?
As these are marketing vouchers they are not sent to all of our customers. 

I have received a different value marketing voucher from my neighbour?
The marketing vouchers are personal to you and are based on how you shop with us.

I have received in-store vouchers but I shop online
At this time they can only be used in-store due to our online capabilities. It is something we would like to change in the future.


Expiry dates?
Our marketing activity will vary depending on its purposes and the majority of our marketing vouchers will be valid for at least 3 weeks. This is however constantly being reviewed based on your feedback.

 


Feedback

 

Was this article helpful?


   

Feedback

Sorry you found this article unhelpful, please tell us why so that we can improve the answer. If you require a response, please use the Contact us link at the bottom of the page.

Characters Remaining: 255