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Waitrose Customer Care

We offer different ways to contact us.

Direct your email to the correct team by clicking HERE and using our Help menu. Choose the subject you need help on followed by clicking Contact Us. Complete the tailored email form 
or you can contact us via one of the following routes
0800 188 884 (From outside the UK: 44 (0)1344 82 5232)
Lines are open Monday-Friday 8am-10pm, Saturday 8am-9pm, and Sunday 9am-7pm
Customer Care, Waitrose Ltd, Doncastle Road, Bracknell, Berkshire, RG12 8YA

. order queries or branch experiences
Please contact your local branch directly.
If you need their details these can be found on
 our Branch Finder page

myWaitrose card

0800 188 884

 Waitrose Cellar
0800 188 884

Waitrose Florist
0800 188 884

Waitrose Gifts 
0800 188 884

Waitrose Garden
01344 578800

Waitrose Pet

0345 032 8002 

Waitrose Cook Well

 03452 661 410


03456 100 312 

John Lewis/Waitrose Gift Card

Account Card Services

John Lewis Card Services:0845 300 1223
John Lewis lost and stolen cards: 0800 015 3036
Waitrose Card Services: 0845 300 3127
Waitrose lost and stolen cards: 0800 015 3038
Peter Jones Card Services: 0845 300 3125
Lost and stolen cards: 0800 015 3037

Partnership Card Services

For FAQs, click Here
Partnership Card Services:0845 300 1223
Partnership Card application requests: 0845 366 6888
Partnership Card lost and stolen: 0800 015 3037

Waitrose Food magazine

020 7565 3117
John Brown Publishing, 136-142 Bramley Road, London, W10 6SR
Accident Claims
If you’ve had any kind of accident resulting in injury in the course of business with us, please call 0800 188 884 in the first instance to discuss your experience.
If you’ve already spoken to us, but aren't satisfied with our response, then you may wish to seek professional advice on how to proceed. Your Professional Advisor should visit




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